DYS CRM is an online customer relationship management software application that provides company’s sales, marketing, and support staff and managers with powerful tools to perform their roles more efficiently and effectively.
CRM software enables companies to increase sales by automating manual sales and marketing tasks, improving current and potential customer experiences, and providing managers with critical information to help them understand and further develop their businesses.
SALES Sales force automation tools streamline the sales process by enabling managers and sales teams to organize leads, accounts and contacts; assess and prioritize opportunities; and oversee the sales pipeline and related analytics for forecasting, and much more.
MARKETING With our CRM’s marketing tools you can stay a step ahead of your marketing campaigns with improved integration and oversight. Our CRM has tools for campaign management, mass e-mail marketing, online lead generation and sign-up forms, and product management tools for specialized or organization-wide marketing needs. Other marketing-related modules include calendaring, contact management, and more.
CUSTOMER SERVICES Enterprise quality customer support & service require enterprise quality tools. Our CRM provides ticket management systems, knowledge management systems, customer self service portals, reports, support statistics and much more to enable your organization’s support team to meet the needs of even the most demanding customers.
INVENTORY CRM extends beyond traditional CRM boundaries by offering complete sales cycle management, seamlessly integrating pre-sales and post-sales activities by linking inventory management functions (from products and price books to vendors, sales quotes, purchase orders, sales orders, and invoices) with CRM modules (leads, accounts & contacts, and opportunities).
20 Modules with Extensive Features
|Sales Force Automation||Customer Support & Service||Marketing Automation|
|Lead Management||Trouble Tickets||Campaign Management|
|Account & Contact Management||Knowledge Base||Mass Mailing|
|Opportunity Management||Customer Self Service||E-mail Templates|
|Sales Quotes||Online Knowledge Base||Mail Merge Templates|
|Inventory Management||Calendar & Activity Management||Email integration and Extensions|
|Products Catalog||To Dos, Meetings & Calls||Email Client|
|Price Books||Recurring Events||Outlook Plug-in|
|Vendor Management||Shared Calendar||Office Plug-in|
|Purchase Orders||Activity History||Thunderbird Extension|
|Sales Orders||E-mail Notifications||Customer Portal|
|Reports & Dashboards||Product Customization||Security Management|
|Key Metrics||Custom Fields (10 different data objects)||User Management|
|Customizable Reports||Pick Lists||Profiles|
|20+ Pre-built Reports||Custom List Views||Roles|
|20 Pre-built Dashboards||Drag & Drop Modules||Groups|
|Report Folders||Currency Customization||Organization-level Access Control|